We, at BeeperMD, are looking for Inbound appointment experts who will act as a liaison, provide product/services information, and upsell to new customers. Your primary role will be to schedule in-home Urgent Care visits and Covid, Flu and Strep tests for customers. You should be patient, empathetic, and passionately communicative. Representatives can put themselves in their customers’ shoes and advocate for them when necessary by providing them with all products & services we offer.

Responsibilities

Manage medium amount of incoming calls
$18/hour
Schedule in-home Urgent Care visits along with Covid, Flu and Strep test
Identify and assess customers’ needs to achieve satisfaction
Provide accurate, valid and complete information by using the right methods/tools
Keep records of customer interactions, process customer accounts and file documents
Engaging with customers, listening and uncovering their needs while making recommendations and maximizing revenue for BeeperMD
Conducting a proactive, consultative needs analysis on new and existing customers while also identifying and including the development of customer-centric product solutions
Handling and conducting phone duties in a timely and professional manner in accordance with company policies and procedures
Follow communication procedures, guidelines and policies

Skills

Proven customer sales experience (3 year Min)
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multitask, prioritize, and manage time effectively
High school degree
Night shift only
Week night and weekend night availability

Call center jobs

Customer Service Representative/ Call Center/ Night Shift