We, at BeeperMD, are looking for Inbound appointment experts who will act as a liaison, provide product/services information, and upsell to new customers. Your primary role will be to schedule in-home Urgent Care visits and Covid, Flu and Strep tests for customers. You should be patient, empathetic, and passionately communicative. Representatives can put themselves in their customers’ shoes and advocate for them when necessary by providing them with all products & services we offer.
Responsibilities
- Manage medium amount of incoming calls
- $18/hour
- Schedule in-home Urgent Care visits along with Covid, Flu and Strep test
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Keep records of customer interactions, process customer accounts and file documents
- Engaging with customers, listening and uncovering their needs while making recommendations and maximizing revenue for BeeperMD
- Conducting a proactive, consultative needs analysis on new and existing customers while also identifying and including the development of customer-centric product solutions
- Handling and conducting phone duties in a timely and professional manner in accordance with company policies and procedures
- Follow communication procedures, guidelines and policies
Skills
- Proven customer sales experience (3 year Min)
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively
- High school degree
- Night shift only
- Week night and weekend night availability